Kaltura experienced a critical incident on August 25, 2022 affecting Upload Speed and Upload Process, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2022, 12:46 PM UTC
What is the Impact: Users may experience slow upload progress or may get a failure error while uploading large file sizes using KMS. Current Status: Our engineering team is in the progress of investigating this issue and analyzing the errors. Please note that file upload works fine with small file sizes. What to Expect Next: We will update you with further details and status during the next 2 hours.
- resolved Aug 25, 2022, 01:13 PM UTC
What is the Impact: Users might have experienced slow upload progress or got a failure error while uploading large file sizes using KMS. Current Status: Our engineering team has identified the root cause and resolved the issue, the upload now works fine for all file sizes. What to Expect Next: Issue resolved, closing this incident.