Kaltura experienced a minor incident on September 30, 2022 affecting File Upload, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2022, 07:24 AM UTC
What is the Issue: There is an issue with files upload. Users might receive an error when trying to upload files. Current Status: Our team identified the issue and is working with our cloud vendor on resolution. What to Expect Next: The next update will be provided in 30 minutes.
- identified Sep 30, 2022, 07:54 AM UTC
What is the Issue: There is an issue with files upload. Users might receive an error when trying to upload files. Current Status: Our team is still actively working on resolution of the matter. What to Expect Next: The next update will be provided within 1 hour.
- resolved Sep 30, 2022, 08:38 AM UTC
What was the Issue: There was an issue with files upload. Users might have received an error when trying to upload files. Current Status: Together with the vendor, our team has resolved the issue. Kindly re-upload the needed files, as they will not be uploaded automatically. What to Expect Next: We are closing the incident.