Kaltura incident

The transcoding process is taking longer to complete

Kaltura experienced a minor incident on November 2, 2022 affecting Transcoding, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started: Nov 02, 2022, 06:38 PM UTC
Resolved: Nov 02, 2022, 08:59 PM UTC
Duration: 2h 20m
Detected by Pingoru: Nov 02, 2022, 06:38 PM UTC

Affected components

Transcoding

Update timeline

investigating Nov 02, 2022, 06:38 PM UTC

What is the issue: We are investigating customers' reports of the transcoding process taking longer time to complete. Current Status: We identified the increased queue for transcoding and identified and isolated the issue. The transcoding performance should improve in 15 minutes. What next: The next update will be posted in 30 minutes.
monitoring Nov 02, 2022, 07:05 PM UTC

The transcoding performance has been restored. We will share an additional update in 2 hours. What was the issue: The transcoding process was taking longer to complete.
resolved Nov 02, 2022, 08:59 PM UTC

What was the issue: The transcoding process was taking longer to complete. Current Status: The transcoding performance is restored and we will be closing this incident.