Kaltura experienced a minor incident on November 15, 2022 affecting Upload Speed and Upload Process, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2022, 08:31 PM UTC
What is the Issue: Our team is investigating an issue with degraded upload speeds and working to resolve it as quickly as possible. The next update will be posted in the next 1 hour. Current Status: Our team identified the issue and is working with our cloud vendor on a resolution. What to Expect: The next update will be provided in 1 hour.
- monitoring Nov 15, 2022, 09:35 PM UTC
What was the Issue: There was an issue with file uploads. Users might have received an error when trying to upload files. Current Status: Kaltura Engineers identified the root cause and implemented a patch to mitigate the issue. What to expect next: We will continue to monitor the system for the next few hours. Kindly re-upload the needed files, as they will not be uploaded automatically.
- identified Nov 16, 2022, 07:50 AM UTC
What is the Issue: Our team continues to investigate an issue with degraded upload speeds and working to resolve it as quickly as possible. Current Status: Our team identified the issue and is actively working with our cloud vendor on a resolution. What to Expect: The next update will be provided in 30 minutes.
- identified Nov 16, 2022, 08:24 AM UTC
Current Status: We are continuing to work on a fix for the issue. What to Expect: The next update will be provided in 30 minutes.
- identified Nov 16, 2022, 09:22 AM UTC
What is the Issue: Our team is investigating an issue with degraded upload speeds and working to resolve it as quickly as possible. Due to quick maintenance, you may experience interruption with the Aspera connection during the next 30 min. Current Status: Our team identified the issue and is working with our cloud vendor on a resolution. What to Expect: The next update will be provided in 1 hour.
- monitoring Nov 16, 2022, 10:18 AM UTC
What was the Issue: There was an issue with degraded upload speed. Current Status: The matter is resolved. The team made the required changes to mitigate the issue. What to expect next: We will continue to monitor the system till the end of the day. Please reupload the files if needed.
- resolved Nov 17, 2022, 10:43 PM UTC
Resolved - What was the Impact: Users might have received an error when uploading files. Current Status: Kaltura Engineers identified the root cause and implemented a patch to mitigate the issue. The issue was resolved, and uploading files functioned as designed. What next: The issue is resolved, and closing this incident.