Kaltura experienced a minor incident on November 22, 2022 affecting Quality of caption services, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2022, 04:17 PM UTC
What is the Issue: users may experience issues with Closed Captions Editor not loading. Current Status: Our engineering team is in the progress of investigating this issue and analyzing the errors. What to Expect: The next update will be provided in 30 minutes.
- monitoring Nov 22, 2022, 04:49 PM UTC
What was the Impact: Users might have experienced issues with Closed Captions Editor not loading. Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure. What to Expect: The issue is resolved, we will keep monitoring the behavior during the next hour.
- resolved Nov 22, 2022, 05:46 PM UTC
What was the Impact: Users might have experienced issues with Closed Captions Editor not loading. Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure. What next: The issue is resolved and we are closing this incident.