Kaltura experienced a critical incident on February 6, 2023 affecting Analytics and Quality of caption services and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2023, 04:44 PM UTC
What is the issue: We have identified issues with Kaltura API service, general services interruption. Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions. Current status: Our team identified the issue and is working on resolution. What to expect next: The next update will be provided in 30 minutes.
- monitoring Feb 06, 2023, 05:16 PM UTC
What was the issue: We have identified issues with Kaltura API service, general services interruption. Users might experience issues when loading the KMS/KMC/Playback/player/Thumbnail/captions. Current status: Our team identified the issue and already mitigated the impact, users shall be able to access and use Kaltura service, we will keep monitoring to ensure the issue is fully resolved. What to expect next: We will keep monitoring and the next update will be provided in 1 hour.
- resolved Feb 06, 2023, 06:17 PM UTC
The issue has been resolved and we are closing this incident.