Kaltura incident

My Media and Media Gallery cannot be accessed in LMS (Canvas, Moodle, etc.)

Notice Resolved View vendor source →

Kaltura experienced a notice incident on May 6, 2022 affecting Kaltura API, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 01:23 AM UTC
Resolved
May 06, 2022, 04:08 AM UTC
Duration
2h 45m
Detected by Pingoru
May 06, 2022, 01:23 AM UTC

Affected components

Kaltura API

Update timeline

  1. investigating May 06, 2022, 01:23 AM UTC

    What is the impact: My Media and Media Gallery cannot be accessed in LMS (Canvas, Moodle, etc.) Current Status: We are investigating the issue. What to Expect Next: The next update will be posted in 30 minutes.

  2. monitoring May 06, 2022, 02:12 AM UTC

    What was the impact: My Media and Media Gallery could not be accessed in LMS (Canvas, Moodle, etc.) Current Status: Our R&D team addressed the issue. What to Expect Next: We will monitor the behavior for the next 2 hours and then close the incident.

  3. resolved May 06, 2022, 04:08 AM UTC

    This incident has been resolved.