Kaltura experienced a critical incident on August 24, 2022 affecting Playback, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2022, 08:49 AM UTC
What is the Impact: We are currently experiencing issues with Playback, including KMS and KMC. (playing VOD content) Current Status: Our engineering team was alerted and is investigating. What to Expect Next: Next update will be posted in 30 minutes or less.
- monitoring Aug 24, 2022, 09:01 AM UTC
What was the Impact: Playback issues were reported while playing VOD content Current Status: Our team mitigated the issue and playback functionality restored What to Expect Next: We will keep monitoring for the next hour and then close this incident
- resolved Aug 24, 2022, 09:51 AM UTC
What was the Impact: Playback issues were reported while playing VOD content Current Status: Our team mitigated the issue and playback functionality restored What to expect next: Issue resolved and we are closing this incident.