Kaltura EU Outage History

Kaltura EU is up right now

Kaltura EU had 5 outages in the last 2 years totaling 91h 54m of downtime — averaging 0.2 incidents per month.

There were 5 Kaltura EU outages since May 27, 2024 totaling 91h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eu.kaltura.com

Major December 5, 2025

Kaltura General Service Issue

Detected by Pingoru
Dec 05, 2025, 09:07 AM UTC
Resolved
Dec 05, 2025, 10:02 AM UTC
Duration
54m
Affected: Kaltura APILivePlaybackKaltura Management Console (KMC)Kaltura MediaSpace
Timeline · 5 updates
  1. investigating Dec 05, 2025, 09:07 AM UTC

    We are investigating some service interuptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

  2. investigating Dec 05, 2025, 09:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 05, 2025, 09:13 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 05, 2025, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 05, 2025, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025

Kaltura Virtual Classroom/Virtual Meetings - Partial Outage

Detected by Pingoru
Aug 05, 2025, 04:13 PM UTC
Resolved
Aug 05, 2025, 07:48 PM UTC
Duration
3h 34m
Affected: Kaltura Meetings
Timeline · 3 updates
  1. investigating Aug 05, 2025, 04:13 PM UTC

    Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

  2. monitoring Aug 05, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 2, 2025

MediaSpace and API degradation

Detected by Pingoru
Jun 02, 2025, 08:46 AM UTC
Resolved
Jun 02, 2025, 03:06 PM UTC
Duration
6h 20m
Affected: Kaltura APIKaltura MediaSpace
Timeline · 4 updates
  1. investigating Jun 02, 2025, 08:46 AM UTC

    What is the issue: We are investigating an issue that users might experience slowness using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will provide an update in 30 minutes.

  2. identified Jun 02, 2025, 09:30 AM UTC

    What is the issue: An issue with slowness using MediaSpace (KMS/KAF) or API has been identified, leading to occasional failures for users trying to access these services. Current status: Our engineering team has identified the issue and is working on mitigating it. What to expect next: An update will be provided within the next hour.

  3. monitoring Jun 02, 2025, 10:57 AM UTC

    Current status: Our engineering team resolved the issue with slowness in MediaSpace (KMS/KAF) or API. What to Expect Next: The issue has been resolved, ongoing monitoring will be conducted.

  4. resolved Jun 02, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 5, 2024

API, Upload and Playback degradation

Detected by Pingoru
Jul 05, 2024, 08:40 AM UTC
Resolved
Jul 05, 2024, 10:37 AM UTC
Duration
1h 56m
Affected: Kaltura APIUpload ProcessImportTranscoding
Timeline · 4 updates
  1. investigating Jul 05, 2024, 08:40 AM UTC

    We are investigating an issue that users might experience slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

  2. investigating Jul 05, 2024, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 05, 2024, 09:55 AM UTC

    The incident was resolved. We will be monitoring the service for the next hour.

  4. resolved Jul 05, 2024, 10:37 AM UTC

    Issue resolved.

Read the full incident report →

Notice May 27, 2024

KAF/LMS Availability

Detected by Pingoru
May 27, 2024, 09:31 AM UTC
Resolved
May 30, 2024, 04:40 PM UTC
Duration
3d 7h
Affected: AnalyticsKaltura Management Console (KMC)Kaltura MediaSpace
Timeline · 3 updates
  1. monitoring May 27, 2024, 09:31 AM UTC

    We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

  2. monitoring May 29, 2024, 12:44 PM UTC

    We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.

  3. resolved May 30, 2024, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →