Kaltura EU Outage History

Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com We will provide further updates during the next 60 minutes.

We are continuing to investigate this issue.

We are investigating some service interuptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

We are continuing to investigate this issue.

Investigating - We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

What is the issue: We are investigating an issue that users might experience slowness using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will provide an update in 30 minutes.