Kajeet experienced a notice incident on September 20, 2023 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Wireless Connected DevicesManagement PortalReportingREST APIs
Update timeline
- investigating Sep 20, 2023, 03:50 PM UTC
Customers attempting Verizon activations via our self service activation functionality in Sentinel may encounter errors. We've engaged Verizon support who are actively working to fix the issue.
- resolved Sep 20, 2023, 07:22 PM UTC
Verizon has resolved the issue and activations via our self service activation functionality in Sentinel have returned to normal. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.