Kajeet experienced a notice incident on October 20, 2023 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2023, 07:18 PM UTC
Customers attempting to activate via our self service activation functionality in Sentinel may encounter errors. We've engaged the support who are actively working to fix the issue.
- investigating Oct 20, 2023, 07:38 PM UTC
Provisioning transactions are being processed slower than expected due to a large volume of transactions being submitted at the same time. We expect normal processing in 20-30.
- resolved Oct 20, 2023, 07:59 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.