Kajeet experienced a notice incident on December 5, 2023 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 10:05 PM UTC
Several customers have experienced issues with T-Mobile activations. Our engineers are investigating the issue. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.
- resolved Dec 05, 2023, 10:33 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.