Kajeet experienced a notice incident on January 17, 2024 affecting Direct Access - Client VPN and Direct Access - S2S, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2024, 12:31 PM UTC
Direct Access customers maybe experiencing issues when trying to connect to your devices. The technical teams are engaged and working on the issue.
- investigating Jan 17, 2024, 01:41 PM UTC
Direct Access customers maybe experiencing issues when trying to connect to your devices. The technical teams are engaged and continue to work on the issue.
- investigating Jan 17, 2024, 02:45 PM UTC
Technical teams continue to work on the issue and have engaged vendor support.
- investigating Jan 17, 2024, 04:12 PM UTC
Technical teams and vendor support continue to work on the issue.
- resolved Jan 17, 2024, 04:50 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.