Kajeet experienced a notice incident on March 29, 2024 affecting Kajeet Support Phone Line, lasting 4d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2024, 01:34 PM UTC
We are aware that our primary phone number for reaching the Kajeet support team is currently unavailable. Our team is diligently working to resolve this issue as quickly as possible. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661 We sincerely apologize for any inconvenience this may cause.
- identified Mar 29, 2024, 06:40 PM UTC
Our Team continues to work on the issue with our vendors. Updates will follow.
- identified Apr 01, 2024, 02:14 PM UTC
We continue to investigate issues with our phone support line with our Vendors. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661
- identified Apr 01, 2024, 07:31 PM UTC
We have identified the issue and we are working with our vendors to get it corrected. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661.
- resolved Apr 02, 2024, 07:55 PM UTC
Our team has resolved the issue with our phone system and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.