Kajeet experienced a notice incident on May 7, 2024 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2024, 05:49 AM UTC
We are aware of a potential web browsing issue impacting some Kajeet customers. The issue began at approximately 10:55 CST on May 6, 2024. Our technical team is actively investigating the cause of the problem and working towards a swift resolution. We appreciate your patience and understanding during this time. For further updates or assistance, please don't hesitate to contact our support team via email at [email protected] or by opening a ticket through Sentinel.
- resolved May 07, 2024, 06:16 AM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call (877) 352-5338 to speak with someone right away.