Kajeet incident

Multiple Services Impacted by upstream provider

Notice Resolved View vendor source →

Kajeet experienced a notice incident on June 13, 2023 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:32 PM UTC
Resolved
Jun 13, 2023, 10:13 PM UTC
Duration
2h 41m
Detected by Pingoru
Jun 13, 2023, 07:32 PM UTC

Affected components

Wireless Connected DevicesManagement PortalReportingREST APIs

Update timeline

  1. investigating Jun 13, 2023, 07:32 PM UTC

    Due to an upstream provider incident some Kajeet servers are currently being impacted.

  2. investigating Jun 13, 2023, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 13, 2023, 07:41 PM UTC

    The issue has been identified and we are working with our upstream provider to resolve the issue.

  4. identified Jun 13, 2023, 09:04 PM UTC

    The upstream provider has resolved the issue and services are recovering.

  5. monitoring Jun 13, 2023, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2023, 10:13 PM UTC

    The provider has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked the provider to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.