Kajeet experienced a notice incident on August 21, 2023 affecting Reporting, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2023, 05:01 PM UTC
Data rating for non bearing lines and reporting have been experiencing problems. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.
- monitoring Aug 21, 2023, 05:43 PM UTC
UPDATE: A fix has been implemented mitigating the immediate impact. Engineering teams are working on the backlog of files to restore full service.
- monitoring Aug 21, 2023, 05:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2023, 06:05 PM UTC
Our team has resolved the issue and continue to work on the backlog files. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.