Kajeet experienced a notice incident on August 15, 2024 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2024, 05:24 PM UTC
We are aware of a potential Verizon web browsing issue impacting some Kajeet customers. The issue began at approximately 12:15 PM EST on August 15th, 2024. Our technical team is actively investigating with Verizon and working towards a swift resolution. We appreciate your patience and understanding during this time. For further updates or assistance, please don't hesitate to contact our support team via email at [email protected] or by opening a ticket through Sentinel.
- resolved Aug 15, 2024, 05:46 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call (877) 352-5338 to speak with someone right away.