Kajeet experienced a minor incident on August 12, 2024 affecting Wireless Connected Devices and Management Portal and 1 more component, lasting 4d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 04:03 AM UTC
We are currently working with T-Mobile on potential T-Mobile provisioning issues. The issue began at approximately 10:37 PM EST on August 11th, 2024. Our technical team is diligently working with T-Mobile towards a prompt resolution. We apologize for any inconvenience this may cause.
- resolved Aug 16, 2024, 09:43 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.