Kajeet experienced a notice incident on November 15, 2024 affecting Self Service Activations, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 01:42 PM UTC
Starting at 5 PM ET yesterday, 11/14/24, some customers may be receiving provisioning errors from T-Mobile. Our engineers are working on the issue with T-mobile. We apologize for any inconvenience this may be causing.
- resolved Nov 15, 2024, 03:20 PM UTC
The T-Mobile provisioning issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked with T-Mobile to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.