Justworks incident

Two factor authentication via SMS is experiencing issues

Minor Resolved View vendor source →

Justworks experienced a minor incident on April 4, 2023 affecting Multi-factor Authentication, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 08:16 PM UTC
Resolved
Apr 04, 2023, 10:57 PM UTC
Duration
2h 41m
Detected by Pingoru
Apr 04, 2023, 08:16 PM UTC

Affected components

Multi-factor Authentication

Update timeline

  1. investigating Apr 04, 2023, 08:16 PM UTC

    Twilio is experiencing SMS/MMS delivery delays to Verizon network in the US using toll-free numbers and a subset of short codes. Twilio reports they are working with their carrier partners to resolve the issue.

  2. monitoring Apr 04, 2023, 10:17 PM UTC

    Twilio is now reporting a recovery in MMS/SMS delivery delays when sending messages to Verizon network in the US using toll-free numbers and a subset of short codes. Some Justworks users may still experience delays receiving their 2FA codes.

  3. resolved Apr 04, 2023, 10:57 PM UTC

    Twilio has reported that SMS/MMS delivery issues to the Verizon network in the US have been resolved. There should be no further impact on the delivery of 2FA codes via SMS.