Justworks incident

Phone outage — please use email, live chat, and Slack to reach support

Major Resolved View vendor source →

Justworks experienced a major incident on April 27, 2023 affecting 24/7 Support, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2023, 04:14 PM UTC
Resolved
Apr 27, 2023, 04:59 PM UTC
Duration
44m
Detected by Pingoru
Apr 27, 2023, 04:14 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Apr 27, 2023, 04:14 PM UTC

    We are currently experiencing an outage with our phone service provider, which is preventing our team from being connected to incoming and outbound calls. You can still reach us via email, live chat, and Slack.

  2. resolved Apr 27, 2023, 04:59 PM UTC

    This incident has been resolved.