Justworks incident

Phone outage — please use email, live chat, and Slack to reach support

Major Resolved View vendor source →

Justworks experienced a major incident on July 14, 2023 affecting 24/7 Support, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2023, 02:18 PM UTC
Resolved
Jul 14, 2023, 02:41 PM UTC
Duration
23m
Detected by Pingoru
Jul 14, 2023, 02:18 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Jul 14, 2023, 02:18 PM UTC

    We are currently experiencing an outage with our phone service provider, which is preventing our team from being connected to incoming and outbound calls. You can still reach us via email, live chat, and Slack.

  2. resolved Jul 14, 2023, 02:41 PM UTC

    This incident has been resolved.