Justworks incident
Email outage — please use phone, live chat, and Slack to reach support
Justworks experienced a major incident on August 10, 2023 affecting 24/7 Support, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2023, 09:14 PM UTC
We are currently experiencing an outage with our email service provider, which is preventing our team from receiving inbound emails to [email protected]. We apologize for the inconvenience. You can still reach us via our Help Center chat app, Justworks chat app, or phone. Help Center: https://help.justworks.com/hc/en-us Phone: (888) 534-1711
- identified Aug 11, 2023, 12:14 AM UTC
The outage to [email protected] is now resolved. We are still in the process of recovering emails sent to [email protected] between Thursday, August 9th 4:45PM EST to Friday, August 10th 7:30PM EST. If an issue is urgent, we recommend reaching us via our Help Center chat app, Justworks chat app, or phone. Help Center: https://help.justworks.com/hc/en-us Phone: (888) 534-1711
- monitoring Aug 11, 2023, 09:48 PM UTC
We have recovered all emails sent to [email protected] between Thursday, August 9th 4:45PM EST to Friday, August 10th 7:30PM EST. Our team is in the process of responding to all inbound inquires. If an issue is urgent, we recommend reaching us via our Help Center chat app, Justworks chat app, or phone. Help Center: https://help.justworks.com/hc/en-us Phone: (888) 534-1711
- resolved Sep 19, 2023, 08:41 PM UTC
This incident has been resolved.