Justworks incident

Investigating reports of users being unable to login

Notice Resolved View vendor source →

Justworks experienced a notice incident on September 17, 2024 affecting Justworks Platform, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 05:16 PM UTC
Resolved
Sep 17, 2024, 08:17 PM UTC
Duration
3h
Detected by Pingoru
Sep 17, 2024, 05:16 PM UTC

Affected components

Justworks Platform

Update timeline

  1. investigating Sep 17, 2024, 05:16 PM UTC

    We are currently investigating the issue

  2. identified Sep 17, 2024, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 17, 2024, 06:49 PM UTC

    Login functionality has been partially restored but is slower than normal. We are still working on a full recovery.

  4. identified Sep 17, 2024, 07:23 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 17, 2024, 07:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 17, 2024, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 17, 2024, 08:17 PM UTC

    This incident has been resolved.