Justworks incident

Customers are currently unable to complete open enrollment for medical, dental, and vision plans

Minor Resolved View vendor source →

Justworks experienced a minor incident on April 3, 2025 affecting Justworks Platform, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 10:07 PM UTC
Resolved
Apr 04, 2025, 12:44 AM UTC
Duration
2h 37m
Detected by Pingoru
Apr 03, 2025, 10:07 PM UTC

Affected components

Justworks Platform

Update timeline

  1. investigating Apr 03, 2025, 10:07 PM UTC

    We are investigating an issue where customers are unable to proceed with open enrollment for medical, dental, and vision plans

  2. monitoring Apr 03, 2025, 10:16 PM UTC

    We've implemented a fix and are monitoring for any lingering issues.

  3. resolved Apr 04, 2025, 12:44 AM UTC

    This incident has been resolved.