JustCall incident

Contact sync down due to delayed webhooks for Infusionsoft

Notice Resolved View vendor source →

JustCall experienced a notice incident on July 1, 2019 affecting Salesforce, lasting 23h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2019, 04:18 PM UTC
Resolved
Jul 02, 2019, 04:06 PM UTC
Duration
23h 48m
Detected by Pingoru
Jul 01, 2019, 04:18 PM UTC

Affected components

Salesforce

Update timeline

  1. investigating Jul 01, 2019, 04:18 PM UTC

    We are receiving issues with our webhook service that keeps your contacts in sync with Infusionsoft. Any new contact created or modified on your Infusionsoft account will not be transferred over to JustCall during this time.

  2. investigating Jul 01, 2019, 04:19 PM UTC

    We are continuing to investigate this issue. Next update is awaited at 04:20 AM UTC on 2nd July.

  3. identified Jul 01, 2019, 07:43 PM UTC

    We have identified the cause of this issue and actively working to restore our webhook service. We have made sure that your contacts are synced on priority if you contact our support.

  4. monitoring Jul 02, 2019, 01:10 PM UTC

    We are working on to actively restore this service as soon as we can. In the meantime, you can contact us on chat support to have your contacts synced on priority. Please note - only your recently created and modified contacts on Infusionsoft are not passing over to your JustCall address book.

  5. resolved Jul 02, 2019, 04:06 PM UTC

    We have re-instated our webhook services for Infusionsoft. Going forward, your recently created/modified contacts will be synced with JustCall address book almost instantly. We apologise for inconvenience caused due to this. Our support team has been notified to help you with your requests related to contact sync and any discrepancies that you are encountering.