JustCall experienced a notice incident on January 16, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 17, 2020, 10:40 AM UTC
Our monitoring system has reported a delay in connecting calls and our engineering team are working on finding the root cause.
- postmortem Jan 17, 2020, 10:54 AM UTC
* \[11:00 AM EST\] Our monitoring system reported the delay and our engineering team started working on identifying the root cause. * \[11:20 AM EST\] They identified the root cause and started working on releasing a patch. * \[11:30 AM EST\] The patch was released by the engineering team to resolve the issue. They started monitoring the system status and re-initiated the monitoring system. * \[12:15 PM EST\] Engineering team confirmed all the systems are up and running and marked this as resolved.