JustCall experienced a minor incident on November 13, 2020 affecting JustCall Dashboard, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2020, 05:44 PM UTC
We are investigating an issue where there is a delay in our analytics reporting section. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
- identified Nov 13, 2020, 06:54 PM UTC
The issue has been identified and the team is working on resolving the same. The next update will be provided in 2 hours from here. We regret the inconvenience and will make sure that our dashboard reports are back up soon.
- resolved Nov 13, 2020, 09:23 PM UTC
This incident has been resolved. We will still continue to monitor our servers to make sure we update our users if such an incident happens again