JustCall incident

REST API Outage affecting Zapier users as well

Notice Resolved View vendor source →

JustCall experienced a notice incident on January 20, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2021, 04:51 PM UTC
Resolved
Jan 20, 2021, 04:00 PM UTC
Duration
—
Detected by Pingoru
Jan 20, 2021, 04:51 PM UTC

Update timeline

  1. resolved Jan 20, 2021, 04:51 PM UTC

    We had an incident today where our REST APIs were affected due to an internal glitch. Our customers were not able to access their API credentials or they had issues accessing our APIs. This also affected our customers using Zapier since our APIs power our Zapier integration as well. Our engineers have fixed this now and the situation is under control. We sincerely apologize for the inconvenience caused and will make sure that such an incident doesn't happen again.

  2. postmortem Jan 20, 2021, 04:54 PM UTC

    The issue started at 11:00 EST and lasted till 11:20 EST We have identified the cause and made sure that this doesn’t happen again. Our engineering team has evaluated the cause and sprung into action as soon as we got our first notice. We ensure that our REST APIs will continue to work fine without any issues and we apologize for the inconvenience caused today