JustCall experienced a minor incident on February 10, 2021 affecting Pipedrive, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2021, 02:38 PM UTC
We are receiving reports from our engineering team that there are issues while refreshing the access tokens for Pipedrive. These tokens help us access your account data and are required to keep your integration active with us. We are yet to confirm if this is an issue from PIpedrive's end or ours. So far things are not looking good and we will have an update for you in another 20 minutes.
- investigating Feb 10, 2021, 02:40 PM UTC
We are investigating the issue. Meanwhile, looks like Pipedrive's web app is down as well. More info: https://status.pipedrive.com
- identified Feb 10, 2021, 02:56 PM UTC
We can confirm that this is an issue from Pipedrive's end. We have reached out to our contacts in Pipedrive to gather an update from them.
- monitoring Feb 10, 2021, 02:59 PM UTC
Things look good at the moment. The last error reported from their APIs was around 13 minutes back. We will continue to monitor the situation and mark this issue as resolved as soon as we get a green signal from our engineering team.
- resolved Feb 10, 2021, 03:02 PM UTC
This incident has been resolved from Pipedrive's end. We will reach out to customers if their integration is affected or if we feel there is a need to recover anything.