JustCall incident

Mobile notification(SMS, voicemail) temporarily unavailable due to provider incident

Critical Resolved View vendor source →

JustCall experienced a critical incident on February 11, 2021 affecting OneSignal, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2021, 05:10 PM UTC
Resolved
Feb 11, 2021, 06:00 PM UTC
Duration
49m
Detected by Pingoru
Feb 11, 2021, 05:10 PM UTC

Affected components

OneSignal

Update timeline

  1. investigating Feb 11, 2021, 05:47 PM UTC

    A provider that we utilize for sending notifications for SMS & Voicemail on our mobile apps is experiencing an incident. We are monitoring the status and will update as soon as full functionality in our system is restored.

  2. investigating Feb 11, 2021, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 11, 2021, 05:51 PM UTC

    OneSignal has identified the cause and is applying a fix. Some services are reachable now, but we're continuing to investigate further. (Incident: https://status.onesignal.com/incidents/qqj691b5j4yv)

  4. monitoring Feb 11, 2021, 05:56 PM UTC

    Looks like the service is stable now. We're continuing to monitor the traffic.

  5. resolved Feb 11, 2021, 06:00 PM UTC

    All systems have been returned to proper operation