JustCall experienced a minor incident on February 26, 2021 affecting SMS Service, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2021, 02:07 PM UTC
Our upstream provider have detected a potential issue while sending out the text messages. We are monitoring the status and will update as soon as full functionality in our system is restored.
- investigating Feb 26, 2021, 02:14 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2021, 02:23 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2021, 02:28 PM UTC
Our upstream provider is experiencing connection issues across multiple products including SMS service. Their engineers are working on finding a solution. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- investigating Feb 26, 2021, 02:47 PM UTC
Our upstream provider is continuing to experience connection issues across multiple products including SMS Service. Their engineers are working on finding a solution. The ability to process Voice Calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Feb 26, 2021, 03:35 PM UTC
Our upstream provider are continuing to experience connection issues across multiple products including SMS Service. Our engineers are working on finding a solution. The ability to process voice calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Feb 26, 2021, 03:43 PM UTC
Our upstream provider are continuing to experience connection issues across multiple products included SMS Service. Their engineers are working on finding a solution. REST API access is being restored. The ability to process voice calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Feb 26, 2021, 04:43 PM UTC
Our upstream no longer experiencing connection issues across multiple products. REST API, SMS Service are restored. The ability to process voice calls was unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available
- monitoring Feb 26, 2021, 05:04 PM UTC
SMS Services are now operating normally, however processing of SMS queues was delayed during the incident. We expect to provide another update in 1 hour or as soon as more information becomes available
- resolved Feb 26, 2021, 06:37 PM UTC
The issue impacting the SMS Service has been resolved, and services by our upstream provider are operating normally at this time.`