JustCall incident

Login service for web portal is affected

Major Resolved View vendor source →

JustCall experienced a major incident on March 11, 2021 affecting Authorization, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2021, 09:26 PM UTC
Resolved
Mar 11, 2021, 09:40 PM UTC
Duration
13m
Detected by Pingoru
Mar 11, 2021, 09:26 PM UTC

Affected components

Authorization

Update timeline

  1. investigating Mar 11, 2021, 09:26 PM UTC

    We are currently investigating an issue with our login service for web portal. Our engineers have been notified and we are working on restoring that. Please note that those users who are logged in will not face any issues in making calls or sending text messages

  2. investigating Mar 11, 2021, 09:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2021, 09:28 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 11, 2021, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Mar 11, 2021, 09:40 PM UTC

    This incident has been resolved.