JustCall incident

Elevated API Errors from Twilio

Notice Resolved View vendor source →

JustCall experienced a notice incident on March 17, 2021 affecting Outbound Calling and SMS Service and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2021, 05:23 PM UTC
Resolved
Mar 17, 2021, 05:58 PM UTC
Duration
35m
Detected by Pingoru
Mar 17, 2021, 05:23 PM UTC

Affected components

Outbound CallingSMS ServiceInbound CallingSIP Connectivity

Update timeline

  1. investigating Mar 17, 2021, 05:23 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Mar 17, 2021, 05:31 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Mar 17, 2021, 05:51 PM UTC

    Errors haven't appeared for last 4 minutes and we are monitoring this right now

  4. resolved Mar 17, 2021, 05:58 PM UTC

    This incident has been resolved.