JustCall incident

Elevated API Errors from our notification service

Major Resolved View vendor source →

JustCall experienced a major incident on March 18, 2021 affecting OneSignal, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2021, 05:54 PM UTC
Resolved
Mar 18, 2021, 06:52 PM UTC
Duration
58m
Detected by Pingoru
Mar 18, 2021, 05:54 PM UTC

Affected components

OneSignal

Update timeline

  1. investigating Mar 18, 2021, 05:54 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue. This is from our service provier that we use for sending notifications for SMS on desktop, mobile apps and web apps

  2. identified Mar 18, 2021, 05:58 PM UTC

    OneSignal Team - We are experiencing an internal DNS outage and working to resolve it.

  3. identified Mar 18, 2021, 06:06 PM UTC

    We are contacting OneSignal team for a response. Please note only mobile app notifications are affected now for text messages and missed calls.

  4. monitoring Mar 18, 2021, 06:38 PM UTC

    OneSignal team has identified the issue and they have confirmed that a fix has been rolled out

  5. resolved Mar 18, 2021, 06:52 PM UTC

    This incident has been resolved.