JustCall incident

Elevated API Errors from our notification service

Major Resolved View vendor source →

JustCall experienced a major incident on March 22, 2021 affecting OneSignal, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2021, 10:15 PM UTC
Resolved
Mar 22, 2021, 10:49 PM UTC
Duration
33m
Detected by Pingoru
Mar 22, 2021, 10:15 PM UTC

Affected components

OneSignal

Update timeline

  1. investigating Mar 22, 2021, 10:30 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue. We have contacted our notification service provider OneSignal for more updates.

  2. investigating Mar 22, 2021, 10:32 PM UTC

    Mobile app notifications for incoming text messages and missed calls are affected right now. We are contacting OneSignal for more updates

  3. identified Mar 22, 2021, 10:46 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 22, 2021, 10:47 PM UTC

    A fix has been implemented by OneSignal team and we are seeing that our customers have started receiving push notifications for incoming text messages and missed calls

  5. resolved Mar 22, 2021, 10:49 PM UTC

    OneSignal confirms that issue has been resolved and we are seeing 100% successful posts while calling their are APIs