JustCall incident

Packet Loss in Multiple Regions Affecting Voice Calls

Minor Resolved View vendor source →

JustCall experienced a minor incident on April 9, 2021 affecting Outbound Calling and Inbound Calling, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2021, 04:07 PM UTC
Resolved
Apr 09, 2021, 05:25 PM UTC
Duration
1h 18m
Detected by Pingoru
Apr 09, 2021, 04:07 PM UTC

Affected components

Outbound CallingInbound Calling

Update timeline

  1. investigating Apr 09, 2021, 04:07 PM UTC

    Starting at 7:52 am PST, Our service provider started detecting packet loss which caused dropped calls and call quality issues in multiple regions. We continue to actively investigate into this issue and expect to provide another update in 1 hour or as soon as we have more information.

  2. monitoring Apr 09, 2021, 04:31 PM UTC

    Voice Calls are now operating normally. We will continue to monitor for system stability.

  3. resolved Apr 09, 2021, 06:25 PM UTC

    All systems are operational