JustCall incident

Intermittent delays in connecting calls and sending text messages for US region

Minor Resolved View vendor source →

JustCall experienced a minor incident on May 3, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 04:10 PM UTC
Resolved
Apr 30, 2021, 10:30 PM UTC
Duration
—
Detected by Pingoru
May 03, 2021, 04:10 PM UTC

Update timeline

  1. resolved May 03, 2021, 04:10 PM UTC

    On Friday, around 03:42 PM PST, there was an 18-minute incident where we had connection issues with US carriers. This may have caused our dialer on the web, mobile, and desktop apps to load slow and in some cases not load at all. Our engineering team was alerted within minutes (automated notification system) and we contacted our upstream providers to re-route traffic via different carriers. By 04:01 PM PST (18 minutes after the initial report), all calls and text messages were going through just fine and our throughput was restored to 100% capacity. Rest other parts of the service, integrations, and APIs were not affected. And, there was no issue with calls in other geographies.