JustCall experienced a minor incident on September 6, 2021 affecting Sales Dialer, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 06, 2021, 12:44 PM UTC
We have identified a potential issue where one of our disks hosting contacts for about 30% of our active customers for AutoDialer is running a bit sluggish and hence our customers may be seeing 0 or less than usual contacts in their AutoDialing campaigns. Our team is working hard to restore this disk to its maximum performance and work with our customers to restore contacts More updates will follow soon
- identified Sep 06, 2021, 12:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 06, 2021, 05:48 PM UTC
We have recovered a lot of information for about 60% of the affected customers and are correctly working on to bring 100% normalcy.
- monitoring Sep 07, 2021, 11:22 AM UTC
A fix has been implemented and we are monitoring accounts on our end to make sure 100% data is recovered for the contacts. More than 85% users will not see any difference. For the remaining 15%, our team is working hard to make sure the normalcy is returned. Please note that during the course of this event every other functionality including the campaigns were not affected and our users should be able to make calls, track campaign reports and listen to their conversations without any issues. If you are facing an issue or if you think your information is missing, please don't hesitate to contact us on our chat support or shoot us an email at [email protected] We would like to thank our awesome customers who helped us run some quick tests and confirmed our fixes, thus correcting the course of our action in restoring things.
- resolved Sep 10, 2021, 08:22 AM UTC
This incident has been resolved from our end. If you find any discrepancies, please refresh the page once and if it still doesn't appear correctly, contact us on our chat support and we will surely help you out.