JustCall experienced a minor incident on September 15, 2021 affecting JustCall Dashboard, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
JustCall Dashboard
Update timeline
- investigating Sep 15, 2021, 03:57 PM UTC
We are experiencing elevated API errors across different platform. We are monitoring the status and will update as soon as full functionality in our system is restored.
- monitoring Sep 15, 2021, 05:11 PM UTC
Our caching instance no longer experiencing connection issues across multiple products. We are currently monitoring the same.
- resolved Sep 15, 2021, 06:20 PM UTC
Caching instance are now operating normally. The issue impacting the Caching instance has been resolved, and all services are operating normally at this time.