JustCall incident

Elevated API Errors - 403 from Copper servers

Critical Resolved View vendor source →

JustCall experienced a critical incident on October 22, 2021 affecting Active Campaign, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2021, 09:45 AM UTC
Resolved
Oct 22, 2021, 12:20 PM UTC
Duration
2h 34m
Detected by Pingoru
Oct 22, 2021, 09:45 AM UTC

Affected components

Active Campaign

Update timeline

  1. investigating Oct 22, 2021, 09:45 AM UTC

    We're experiencing an elevated level of API errors from Copper servers that has impacted our Copper integration. Our team is investigating this on priority and we have contacted Copper folks seeking a resolution

  2. resolved Oct 22, 2021, 12:20 PM UTC

    This incident has been resolved.