JustCall experienced a notice incident on April 26, 2022, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 26, 2022, 07:08 PM UTC
Our monitoring systems detected increased latency in dialer & calling services at 10:00am PST. At 10:03 am PST, the issue causing increased latencies and error rates with calling services were identified. Load balancing services were deployed to distribute the traffic. At 10:05 am PST, we started seeing improvements with delays in dialer & calling services. We continued monitoring the service to ensure a full recovery. At 10:12 am PST, all services were operational. This incident has been resolved.