JustCall incident

Intermittent issues in loading JustCall app. Start time : 10.27am GMT

Major Resolved View vendor source →

JustCall experienced a major incident on May 6, 2022 affecting Outbound Calling and SMS Service and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 10:54 AM UTC
Resolved
May 06, 2022, 11:15 AM UTC
Duration
21m
Detected by Pingoru
May 06, 2022, 10:54 AM UTC

Affected components

Outbound CallingSMS ServiceJustCall DashboardFilestackContact sync with CRMs, help desks and other integrationsInbound CallingMMS ServiceOneSignalJustCall Live DashboardActive Campaign

Update timeline

  1. investigating May 06, 2022, 10:54 AM UTC

    JustCall is right now suffering load-related issues, the app would be loading slow and in some cases, not loading at all. The team is looking into it.

  2. investigating May 06, 2022, 11:14 AM UTC

    The system should be up now, we are still monitoring the situation.

  3. resolved May 06, 2022, 11:15 AM UTC

    This might be related to GCP's ongoing issues with https://status.cloud.google.com/incidents/pQohCqBLfFapHrkjY5Mh. The systems are back to normal.