JustCall incident

JustCall App loading slow for some customers

Major Resolved View vendor source →

JustCall experienced a major incident on May 23, 2023 affecting Outbound Calling and JustCall Dashboard and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 02:45 PM UTC
Resolved
May 23, 2023, 03:07 PM UTC
Duration
22m
Detected by Pingoru
May 23, 2023, 02:45 PM UTC

Affected components

Outbound CallingJustCall DashboardInbound Calling

Update timeline

  1. investigating May 23, 2023, 04:05 PM UTC

    High latency in loading the JustCall app was reported by our monitoring system.

  2. investigating May 23, 2023, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. identified May 23, 2023, 04:08 PM UTC

    The issues have been identified and the team is actively working to make the system stable and implement a fix.

  4. monitoring May 23, 2023, 04:15 PM UTC

    The team was able to address the issue. We will continue monitoring the service to ensure a full recovery.

  5. monitoring May 23, 2023, 04:19 PM UTC

    We are continuing to monitor to ensure a full recovery.

  6. resolved May 23, 2023, 04:20 PM UTC

    This incident has been resolved.