JustCall incident

Users Unable to Make and Receive Calls

Minor Resolved View vendor source →

JustCall experienced a minor incident on April 7, 2025 affecting Outbound Calling and Inbound Calling, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 10:23 AM UTC
Resolved
Apr 07, 2025, 10:30 AM UTC
Duration
6m
Detected by Pingoru
Apr 07, 2025, 10:23 AM UTC

Affected components

Outbound CallingInbound Calling

Update timeline

  1. investigating Apr 07, 2025, 12:01 PM UTC

    We've observed an increased rate of errors where users are experiencing difficulty in making & receiving calls.

  2. identified Apr 07, 2025, 12:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 07, 2025, 12:05 PM UTC

    This incident has been resolved.