Juni incident

Some customers are currently experiencing delays in receiving incoming Shopify payouts due to an issue affecting external payment processing

Major Ongoing View vendor source →

Juni is currently experiencing a major incident, which began 7h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 10:43 AM UTC
Resolved
Ongoing
Duration
● 7h 24m
Detected by Pingoru
Oct 21, 2026, 10:43 AM UTC

Update timeline

  1. investigating Oct 21, 2026, 10:43 AM UTC

    Status: Investigating Incident explanation and scope: Some customers are currently experiencing delays in receiving incoming Shopify payouts due to an issue affecting external payment processing. Customer impact: We are assessing the full extent of the impact, but some customers are experiencing delayed payouts. Containment and next steps: Our team is actively investigating the issue and working to resolve the delays as quickly as possible. Questions and channels: We will publish further updates here as more information becomes available. If you have urgent questions or concerns, please contact our support team at [email protected]: mailto:[email protected]

  2. monitoring Oct 21, 2026, 02:20 PM UTC

    Status: Monitoring The sending bank has told us that they have resolved the problem now. If the payouts still don't work after retry, please contact our support team at [email protected]: mailto:[email protected]