Jumio incident

Delay in Transactions Retrieval - US DC

Notice Resolved View vendor source →

Jumio experienced a notice incident on March 17, 2026, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 06:45 PM UTC
Resolved
Mar 17, 2026, 09:30 PM UTC
Duration
2h 44m
Detected by Pingoru
Mar 17, 2026, 06:45 PM UTC

Update timeline

  1. resolved Mar 17, 2026, 06:45 PM UTC

    We experienced a brief degradation on our US DC data center at 15:25 UTC, which caused some delays in transaction processing. Customers may also have noticed an increase in errors when using our Retrieval API. All services are currently fully operational. We apologize for any inconvenience this may have caused.