Joy Loyalty incident

Admin portal cannot be accessed

Notice Resolved View vendor source →

Joy Loyalty experienced a notice incident on September 4, 2025 affecting Joy Management Portal, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 04:49 AM UTC
Resolved
Sep 04, 2025, 05:19 AM UTC
Duration
30m
Detected by Pingoru
Sep 04, 2025, 04:49 AM UTC

Affected components

Joy Management Portal

Update timeline

  1. resolved Sep 04, 2025, 04:49 AM UTC

    We updated our cloud function version. All other functions are fine. The admin portal cannot be loaded for 30 minutes. We implemented the fix and it should be working now.